Warranty & Product Support
We want you to be able to purchase tools and equipment with confidence.
Warranty coverage can vary depending on the individual product, manufacturer and circumstances of the fault.
Where a manufacturer warranty applies, its duration and conditions are determined by the relevant manufacturer.
What Does a Warranty Usually Cover?
Manufacturer warranties generally relate to manufacturing defects or faults occurring during normal intended use.
Exact coverage varies by manufacturer and product.
Please refer to the documentation supplied with your product or contact us if you need help understanding the applicable warranty.
What May Not Be Covered?
Depending on the applicable warranty, exclusions can include things such as:
- Normal wear and tear
- Accidental damage
- Misuse or abuse
- Incorrect storage
- Improper maintenance
- Unauthorised modification or repair
- Damage caused by incompatible accessories or equipment
- Consumable components subject to normal wear
The exact conditions of the relevant warranty will apply.
My Product Has Developed a Fault
If you experience a problem with a product purchased from ToolDepot London, contact our customer support team.
Please provide:
- Your order number
- Product name or model
- Description of the issue
- When the issue first occurred
- Photographs or video where useful
Providing this information at the beginning can help us deal with your enquiry more efficiently.
Manufacturer Registration
Some manufacturers offer extended warranty periods when eligible products are registered within a specified period following purchase.
Where applicable, registration is normally the responsibility of the customer.
Always check the individual manufacturer’s warranty terms to determine whether registration is required.
Your Statutory Rights
A manufacturer’s warranty is separate from the consumer rights you may have under UK law.
Nothing in our warranty information is intended to exclude or restrict rights that cannot legally be excluded or restricted.