Last updated: April 2026
1. Introduction
ToolDepot London respects your privacy and is committed to handling personal information responsibly.
This Privacy Policy explains what personal information we may collect, why we use it, who it may be shared with and the rights available to you.
It applies when you visit our website, place an order, contact customer support or otherwise interact with ToolDepot London.
2. Who Is Responsible for Your Information?
The organisation operating ToolDepot London is responsible for determining how personal information collected through the store is used, except where another organisation acts independently as a controller of particular information.
Business/legal name: [INSERT LEGAL BUSINESS NAME]
Business address: [INSERT BUSINESS ADDRESS]
Privacy contact: [INSERT CONTACT EMAIL]
Fill these details in before publishing this policy.
3. Information We Collect
Depending on how you use our website, we may collect information such as:
- Your name
- Billing address
- Delivery address
- Email address
- Telephone number
- Order information
- Products purchased
- Payment and transaction information
- Customer support communications
- Returns and refund information
- Device and browser information
- IP address
- Website usage information
- Cookie and similar technology data
- Marketing preferences
We only seek to collect information that is reasonably necessary for the relevant purpose.
4. Payment Information
Payments are processed through the payment services available on our store.
Payment providers may process information such as card or account details in order to complete and secure transactions.
ToolDepot London does not necessarily receive or store your complete payment-card information.
Payment providers may process personal information under their own privacy terms.
5. How We Use Personal Information
We may process personal information to:
- Process and fulfil orders
- Take and verify payments
- Deliver purchases
- Provide tracking information
- Manage returns and refunds
- Provide customer support
- Respond to questions and complaints
- Prevent and detect fraud
- Maintain the security of our website
- Keep appropriate business and transaction records
- Improve our website and services
- Comply with legal and regulatory obligations
- Send marketing communications where permitted
We will not use personal information for purposes incompatible with the reason it was collected unless permitted by law.
6. Lawful Bases for Processing
Under UK data protection law, we need an appropriate lawful basis when processing personal information.
Depending on the circumstances, this may include:
Contract — where processing is necessary to take steps at your request or fulfil our contract with you, such as processing and delivering an order.
Legal obligation — where we need to retain or process information to comply with applicable law.
Legitimate interests — where processing is necessary for a legitimate business purpose and your rights and interests do not override that purpose.
Consent — where we rely on your permission, for example for certain marketing or cookie activities where consent is required.
The appropriate basis depends on the specific processing activity.
7. Order Fulfilment
When you order from ToolDepot London, we use the information you provide to process your purchase.
This can include sharing necessary information with organisations involved in fulfilling the transaction, such as:
- Payment processors
- Delivery carriers
- Ecommerce service providers
- Fraud-prevention services
- Customer support providers
- Technology and hosting providers
Only information reasonably necessary for the relevant service should be shared.
8. Delivery Partners
Where necessary to deliver your order, relevant information such as your name, delivery address and contact details may be provided to the carrier handling your parcel.
For example, where an order is fulfilled through Royal Mail, information necessary for delivery may be processed for that purpose.
Delivery providers may also process information in accordance with their own privacy policies.
9. Shopify
Our online store is operated using Shopify.
Shopify provides the ecommerce technology that enables us to operate our online store and may process personal information in connection with providing those services.
You should ensure that your published privacy policy accurately reflects your actual Shopify configuration, installed applications and data-processing arrangements.
10. Cookies and Similar Technologies
Our website may use cookies and similar technologies.
These technologies can be used to:
- Keep the website functioning
- Remember preferences
- Maintain shopping-cart functionality
- Understand website performance
- Analyse visitor behaviour
- Prevent fraud
- Measure advertising effectiveness
- Personalise advertising where permitted
Some cookies may be strictly necessary for the website to operate, while others may require your consent.
Where required, you can manage your preferences through the cookie controls provided on our website.
11. Analytics
We may use analytics services to understand how visitors interact with ToolDepot London.
Analytics information can help us understand matters such as which pages are visited, how visitors navigate the website and how well the website performs.
Where legally required, non-essential analytics technologies will be used subject to the appropriate consent.
12. Advertising
We may use advertising and measurement services to promote ToolDepot London and understand the effectiveness of our advertising.
Depending on your consent choices and applicable law, these technologies may use information about interactions with our website to measure advertising or provide more relevant advertising.
If you use platforms such as Meta or Google for advertising, your final policy should specifically reflect the technologies and integrations you actually have enabled.
13. Email Marketing
If you subscribe to marketing communications, we may use your contact details to send information about products, promotions or other relevant updates.
Where consent is the applicable basis, you can withdraw that consent at any time.
Marketing emails should include an unsubscribe option.
Unsubscribing from marketing does not prevent us from sending necessary transactional communications about an order you have placed.
14. Customer Service Communications
If you contact us, we may retain your correspondence and information relating to your enquiry.
This helps us respond to your request, resolve problems and maintain appropriate records of customer interactions.
15. Fraud Prevention and Security
We may process information where reasonably necessary to protect our customers, business and website against fraud, abuse and other security threats.
Transactions may be assessed using automated or manual fraud-prevention tools.
Payment providers and ecommerce platforms may also perform their own security checks.
16. Who We Share Information With
We do not sell your personal information.
We may share relevant information with trusted organisations where necessary to operate our business, including:
- Ecommerce platform providers
- Payment processors
- Delivery carriers
- Hosting and technology providers
- Customer support services
- Analytics providers
- Advertising providers, subject to applicable requirements
- Professional advisers
- Fraud-prevention and security providers
- Government authorities where legally required
Service providers should only receive information appropriate for the services they provide.
17. International Transfers
Some of our service providers may process personal information outside the United Kingdom.
Where personal information is transferred internationally, appropriate safeguards should be used where required under UK data protection law.
The exact mechanisms depend on the service provider and destination involved.
18. How Long We Keep Information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected and to satisfy applicable legal, accounting, tax, fraud-prevention and record-keeping requirements.
Different categories of information may therefore be retained for different periods.
When information is no longer required, it should be deleted or anonymised where appropriate.
19. Your Privacy Rights
Depending on the circumstances, UK data protection law may give you rights concerning your personal information, including the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion in certain circumstances
- Request restriction of processing in certain circumstances
- Object to certain processing
- Request data portability where applicable
- Withdraw consent where processing relies on consent
- Raise concerns about how your information is handled
These rights are subject to legal conditions and exceptions.
20. Exercising Your Rights
If you wish to exercise a privacy right, contact us using the privacy contact details provided in this policy.
We may need to verify your identity before completing certain requests.
We will respond in accordance with applicable legal requirements.
21. Complaints
If you have concerns about how ToolDepot London handles your personal information, please contact us first so we have an opportunity to investigate.
You may also have the right to complain to the UK’s data protection regulator, the Information Commissioner’s Office (ICO).
22. Children
Our store is not intended to knowingly collect personal information from children where they are not legally able to provide the relevant information or enter into the transaction.
If we become aware that information has been collected inappropriately, we will take reasonable steps to address the situation.
23. Security
We use reasonable organisational and technical measures designed to protect personal information.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
Customers should also take reasonable precautions to protect their account details and devices.
24. Third-Party Websites
Our website may contain links to websites operated by third parties.
We are not responsible for how independent third-party websites process your personal information.
We recommend reviewing their privacy policies before providing personal information.
25. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, service providers or legal obligations.
The latest version will be published on this page together with an updated revision date.
26. Contact
For privacy-related questions or requests, contact:
ToolDepot London
Email: support@tooldepot-london.com