Need to Change Your Order?
Made a mistake or changed your mind after ordering? Contact us as soon as possible.
We process orders quickly, so there is only a limited period during which changes may be possible.
Cancelling an Order
If your order has not yet entered the dispatch process, we may be able to cancel it.
Contact customer support with your order number as soon as possible.
We cannot guarantee cancellation once fulfilment has begun.
If the parcel has already been dispatched, you may need to wait for it to arrive and then follow the applicable returns process.
Changing Your Delivery Address
If you entered an incorrect address, contact us immediately.
We’ll try to update the details where possible.
However, once your order has been processed or passed to the carrier, we may be unable to change the delivery address.
For this reason, always double-check your delivery information before completing your purchase.
Changing Products
If you ordered the wrong product, model or quantity, contact us immediately.
If fulfilment has not yet started, we’ll see whether the order can be adjusted.
Once processing has progressed too far, you may need to follow the normal returns process after receiving your order.