Are the products sold by ToolDepot London new?
Unless clearly stated otherwise on the individual product page, products are sold as new.
Always check the individual listing for product-specific information before ordering.
How long does delivery take?
Most orders are typically delivered within approximately 3 working days.
Delivery times are estimates and can occasionally be affected by carrier delays, bank holidays or particularly busy periods.
Which delivery company do you use?
Where applicable, orders are dispatched using Royal Mail.
The carrier used for an individual order may depend on the parcel and delivery requirements, so only state Royal Mail exclusively if that is actually the case for all orders.
Can I return my order?
Eligible purchases can be returned within 100 days of receipt, subject to our Returns Policy and your statutory rights.
Please contact us before returning an item so we can provide the appropriate instructions.
What if my order arrives damaged?
Contact us as soon as possible with your order number and photographs of the damage and packaging.
We'll review the issue and advise you on the appropriate next step.
What if I receive the wrong product?
Please contact customer support and provide your order number together with photographs of the product received.
We'll investigate the issue and help arrange the appropriate solution.
Can I cancel an order?
Contact us as soon as possible if you need to cancel.
We process orders quickly, so cancellation cannot be guaranteed once an order has entered the fulfilment or dispatch process.
What does “Body Only” mean?
A cordless tool described as Body Only or Bare Unit generally does not include a battery or charger unless the listing specifically states otherwise.
Always check the “What’s Included” information before purchasing.
Do your products come with a warranty?
Warranty coverage depends on the individual product and manufacturer.
Please see our Warranty & Product Support page for further information.
How can I contact ToolDepot London?
You can contact our customer support team using the contact details provided on our Contact Customer Support page.
If your enquiry relates to an existing order, please include your order number so we can assist you more efficiently.