We're Here to Help
Whether you have a question before ordering or need assistance afterwards, the ToolDepot London customer support team is here to help.
You can contact us about:
- Product information
- Existing orders
- Delivery questions
- Tracking
- Returns
- Refunds
- Damaged deliveries
- Incorrect orders
- Product faults
- Warranty questions
Contacting Us About an Existing Order
Please include your order number whenever possible.
This allows us to locate your purchase quickly and reduces unnecessary back-and-forth.
For product-related issues, include the exact model number and photographs where relevant.
Before Placing an Order
Not sure whether a particular tool is suitable or compatible with equipment you already own?
Send us the product name or model number together with your question.
It’s always better to check compatibility before ordering than discover afterwards that you’ve selected the wrong version.
Response Times
We aim to respond to customer enquiries as quickly as possible during our normal customer service hours.
During particularly busy periods, responses may take a little longer.
Sending multiple messages about the same enquiry can make communication more difficult, so where possible, keep information relating to one issue within the same email conversation.