Delivery Information
At ToolDepot London, we understand that once you’ve placed an order, you want to know exactly what happens next. We aim to make the entire delivery process clear, reliable and easy to follow.
Order Processing
Once your order has been successfully placed, you’ll receive an order confirmation by email. Our team will then begin preparing your order for dispatch.
Orders are processed as quickly as possible. During particularly busy periods, such as sales, bank holidays or seasonal promotions, processing may occasionally take a little longer.
Once your parcel has been handed over to the delivery carrier, you’ll receive a dispatch confirmation with tracking information where available.
Delivery Times
Most orders are typically delivered within approximately 3 working days.
Working days are Monday to Friday and exclude UK bank holidays.
Delivery estimates are provided as a guide rather than a guaranteed delivery date. Occasionally, circumstances outside our control — such as carrier delays, severe weather or unusually high parcel volumes — may affect delivery times.
If there is a significant issue with your order, please contact our customer support team and we’ll do our best to assist.
Delivery Addresses
Please check your delivery address carefully before completing your order.
The customer is responsible for providing complete and accurate delivery information.
If you notice an error after ordering, contact us as soon as possible. We’ll try to correct the address before dispatch, but this cannot be guaranteed once an order has entered the fulfilment process.
Once a parcel has been dispatched, it may no longer be possible for us to change its destination.
Multiple Parcels
Larger orders may occasionally be dispatched in more than one parcel.
This means that products from the same order may arrive separately.
If you receive only part of your order, please check your tracking information before contacting us, as another parcel may still be on its way.
Delivery Problems
If your parcel appears to be delayed, damaged in transit or marked as delivered when you haven’t received it, please contact our customer support team.
Include your order number and any relevant tracking information so we can investigate the issue as quickly as possible.