100-Day Returns
We want you to be confident when ordering from ToolDepot London.
If you change your mind about an eligible purchase, you can request a return within 100 days of receiving your order, subject to our Returns Policy and your statutory rights.
Returning an Unwanted Item
If you decide that an item isn’t right for you, contact us before returning it so we can provide the appropriate return instructions.
Unless your statutory rights provide otherwise, returned products should be kept in good condition and include the original accessories, components, manuals and other items supplied with the product.
Please package returned products securely to reduce the risk of damage during transit.
Used Products
Please take reasonable care of products while deciding whether to keep them.
Products that have been used beyond what is reasonably necessary to inspect them may be subject to a reduction in refund where permitted by applicable consumer law.
This is particularly relevant to tools and equipment that show clear signs of substantial use, damage or missing components.
Return Packaging
Where reasonably possible, please retain the product packaging until you’re satisfied with your purchase.
When returning an item, make sure it is packaged appropriately for transportation.
Please do not attach shipping labels directly to retail packaging where doing so would unnecessarily damage the packaging.
Refunds
Once your return has arrived, it will be checked before the refund is processed.
If the return is approved, the applicable refund will be issued to your original payment method.
After we process a refund, your bank, card issuer or payment provider may require additional time before the funds appear in your account.
Unfortunately, we cannot control processing times within your bank or payment provider.
Exchanges
If you need a different product, model or specification, contact our customer support team.
Where an exchange is available, we’ll explain the available options and the steps required.
Product availability can change, so we cannot guarantee that a replacement or alternative will remain in stock while a return is being processed.
Faulty Products
If you believe your product is faulty, please contact us before returning it.
Provide your order number, the product name and a clear description of the problem.
We may request photographs, videos or other information to help us understand the fault.
Your statutory rights in relation to faulty goods are not affected by our general returns policy.
Incorrect Products
If you receive a different product from the one you ordered, please contact us as soon as possible.
Do not unnecessarily use the incorrect item.
Provide your order number and photographs of the product received so we can investigate and arrange the appropriate next step.
Damaged on Arrival
We take care when preparing orders for delivery, but products can occasionally be damaged during transit.
If you notice damage when your parcel arrives, please contact us promptly.
Photographs of both the product and external packaging can help us investigate the issue with the delivery carrier.
Keep the packaging until the matter has been resolved.